TERMS OF SERVICE The Paws And Beyond. Last Updated: August 2025

1. ACCEPTANCE OF TERMS 

By using our website, booking services, or registering as a sitter, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. We reserve the right to update these terms at any time. Continued use constitutes acceptance of changes. 

2. OUR SERVICES

Paws an Beyond. provides: •

In-home pet sitting and overnight care

• Home visits (standard, extended, and enrichment)

• Pet transport services

• Other pet care services as offered on our website All services are provided in the pet's home or via transport as booked. 

3. BOOKINGS AND PAYMENT

3.1 Booking Confirmation A booking is confirmed when payment is received and you receive a confirmation email from us.

3.2 Payment Terms

• Full payment is required at the time of booking

• We accept [list payment methods, e.g., credit card, PayPal, bank transfer]????????

• All prices are in AUD currency

3.3 Pricing

• Prices are as listed on our website at the time of booking

• Public holiday surcharge of +25% applies • Additional pets and services may incur extra charges 

4. CANCELLATION AND REFUND POLICY 

 4.1 Client Cancellations

• Cancellations made 48+ hours before service: Full refund

• Cancellations made 24-48 hours before service: 50% refund • Cancellations made less than 24 hours before service: No refund

4.2 Sitter Cancellations If we need to cancel a booking, we will:

• Notify you immediately

• Offer a full refund or help find a replacement sitter

• Make every effort to minimize disruption

4.3 Refunds Refunds will be processed within 5-7 business days to the original payment method. 

5. CLIENT RESPONSIBILITIES 

By booking with us, you agree to:

• Provide accurate and complete information about your pet(s), including health conditions, medications, and behavioral issues

• Ensure your pet is up-to-date on vaccinations (where applicable)

• Provide necessary supplies (food, medication, leash, etc.)

• Arrange for veterinary access (vet details, payment authorization)

• Ensure your home is safe and accessible for our sitters

• Notify us of any cameras or recording devices in your home 

6. SITTER RESPONSIBILITIES 

• Provide professional, compassionate, and reliable care

• Follow all client instructions regarding pet care and home access

• Communicate promptly with clients

• Maintain confidentiality of client information

• Carry valid insurance (if required by local laws)

• Report any incidents, injuries, or emergencies immediately. Not share client contact or address details with third parties 

7. LIABILITY AND INDEMNITY

7.1 Our Liability The Paws and Beyond co. takes every precaution to ensure the safety and well-being of your pet. However, we are not liable for:

• Pre-existing health conditions or undisclosed medical issues • Injuries, accidents, or illnesses that occur during the service period

• Any loss, theft, or damage to property while in your home

• Acts of nature, emergencies, or events beyond our reasonable control We will always act in the best interest of your pet and seek veterinary care if needed.

7.2 Client Indemnity You agree to indemnify and hold The Paws and Beyond. harmless from any claims, losses, or damages arising from:

• Failure to disclose relevant pet or home information

• Pet aggression or injury to our staff

• Damage to our equipment or vehicles caused by your pet

8. EMERGENCIES AND VETERINARY CARE 

8.1 Veterinary Authorization By booking with us, you authorize Paws and Beyond, to seek emergency veterinary care for your pet if necessary. We will:

• Contact you immediately if an emergency arises

• Use your preferred veterinarian if available

• Otherwise, take your pet to the nearest registered veterinary clinic

8.2 Costs You are responsible for all veterinary costs incurred. We recommend having pet insurance in place. 

9. PRIVACY AND DATA PROTECTION 

We collect and store personal information to provide our services. This includes:

• Your name, contact details, and address • Pet information (name, breed, health, behavior)

• Payment information (processed securely via third-party providers) We do not sell or share your data with third parties except where required by law or to facilitate bookings. For full details, see our Privacy Policy below this page. 

10. PHOTOS AND SOCIAL MEDIA 

We love sharing happy pet moments! By booking with us, you agree that we may:

• Take photos of your pet during our visits •

Share these photos on our website, social media, or marketing materials You can opt out at any time by notifying us in writing. 

11. DISPUTE RESOLUTION 

If a dispute arises, we will work together in good faith to find a fair resolution. If we cannot resolve it informally, the dispute will be handled in accordance with the laws of Australia. 

12. CONTACT US 

If you have any questions about these Terms, please contact us:

Paws And Beyond. 📧 [your email address]

📞 [your phone number]

🌐 www.pawsandbeyond.com.au . 

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.